BSC – M

For the strategic planning, monitoring and control of the organisational and operational elements of the Municipality using the Balanced Scorecard (BSC) method

The BSC (Balanced Scorecard), a strategic performance measurement tool, aims to equip the Municipality’s management with all the critical success factors and to make it easier to link operations with the Municipality’s overall strategy. It is the means that will translate the vision into a clear set of objectives. These objectives are then translated into a performance evaluation system that effectively links the strategy with the rest of the Municipality. Through the BSC it is determined where the Municipality should get to and how it will stay there.

The BSC aims to connect the activities taking place in the short-term future with the long-term vision and strategy of the Municipality. In this way the Municipality checks and records its daily operations as they affect tomorrow’s development.

It is also a methodology for selecting the performance indicators that will promote the Municipality’s single strategy. The measures and targets that the balanced performance measurement method defines and monitors derive from viewing the organisation’s activity from four different perspectives or dimensions: a) financial resources, b) citizens-customers, c) internal processes and d) learning and continuous improvement.